Citizen Charter
Besides construction of new buildings and infrastructural facilities PWD is engaged in the maintenance, repair, preservation, protection and conservation of vast stock of public assets that include 6500 dwelling units; approx 44 lacs sq. mtr. of Non Residential Buildings including Hospitals, Schools, Police Stations, Technical & Educational Buildings; approx. 5200 lane KM of master plan roads; 7 Bridges, 72 Flyovers, ROBs, RUBS; 29 Subways;68 FOBs, lakhs of trees, plants & shrubsand 1000 acres of lawns and gardens.
PWD commits itself to:-
PWD has expectation from users:-
All written requests/complaints will be acknowledged within a week from the date of their receipts followed by an interim reply on progress,development and completion of the jobs wherever feasible and possible within one month.